Travel & Hospitality

You are:

• Highly organized
• Upbeat and positive
• Obsessed with travel
• The ultimate people person
• Adventurous
• Looking for fun and challenge
• Problem-solver

Who’s ready to travel? Pack your bags and take your seat while we prepare you for a career in one of the coolest, fastest-growing industries in the world. The Travel and Hospitality Diploma Program will not only have you choosing a career your friends will be jealous of, but we will also ensure that you receive training that will prepare you for industry-specific certifications such as Tourism Certified Professional (TCP) and EMERIT certified professional designation Our graduates have found careers as travel agents, flight attendants, reservation specialists, and conference and event planners. They are employed in hotels worldwide, the cruise ship industry, and the food and beverage industry.

I am IN! What will I learn to do?

Our Travel & Hospitality program provides hands-on practical experience and training in:

• Travel Fundamentals: booking trips, organizing tours and the logistics of travel
• Geography: basic knowledge of the most popular tourist destinations, including tips for you to help make travel safe and easy for your clients
• Sabre: the automated system used by travel agencies and many airlines
• Tariff and Ticketing: the rules and regulations of airline booking
• Flight Attendant Course: the day-to-day life of a flight attendant
• Hospitality Management: running the operations of hotels and conventions
• EMERIT/TCP/CITC: first stages of the designation of a Certified Reservations Agent, Tourism Certified Professional and Canadian Institute of Travel Counselors

You will also be given chances to put your skills to the test during volunteer activities including the World Wine and Food Expo, SoupFest, and other major local events

Sounds amazing! And then I’m all ready to roll out?

Almost! After 9 months of classroom and hands-on training, your program concludes with a 2-week practicum placement, plus one week spent out of the country on a class trip intended to give you front line, real-life experience in the industry. Term: September – May

Career Choices:

There has never been a better time to work in the exciting Travel and Hospitality industry. In under a year, we give you a career that really takes you places. At the core of our program is Emerit certification. Emerit’s Tourism Certified Professional (TCP) distinction is Canada’s most sought after credential for tourism professionals. Emerit certification advances your individual skill levels and marketability, while teaching you to generate repeat business, and increase both your revenue and productivity. Work in the exciting Travel and Hospitality industry. A career that really takes you places.

• Cruise Ship Staff
• Hotel and Resort Agents
• Travel Agent
• Flight Attendant
• Conference and Event Planner

You Will Learn:

• The business side of tourism
• Preparation for industry specific certifications such as World Host, Responsible Beverage, and EMERIT certified professional designation
• Air Tariffs & Ticketing
• Travel Fundamentals
• Automated Reservations
• Catering, Conventions and Sales
• Event Planning
• Worldwide Geography
• Hospitality Management
• Intro to Flight Attendant
• Food and Beverage Management

Admissions Requirements:

• Grade 12 Diploma, Adult Diploma or GED
• Meeting with an Admissions Advisor
• Acceptance by the Admissions Committee
• Completion of the Pre-Enrollment Package

Unless they have completed a minimum of three years of study at a school where English is the language of instruction, international students whose first language is not English must submit proof of English language proficiency:

• CAEL – minimum score of 60
• IELTS – 6.0 with no individual score lower than 5.5
• TOEFL (IBT) – 80, with no individual score lower than 18
• MELAB – minimum score of 80
• Duolinguo – minimum score of 55
• Cambridge English – minimum score of 169
• Pearson Test of English – minimum score of 50

Course Descriptions:

Travel Applications

This program provides travel students the opportunity to gain competency in Microsoft Windows 10 and Office 2016. The students become familiar with the operation of Word PowerPoint, and Excel. Students also learn to use the Internet as an effective business tool, regarding social media and travel blogs.

Business Communication and Sales

This course prepares students for the practical side of the working world in relation to business etiquette and professionalism; both while seeking employment in the work force and once they have a career. In this class students will be encouraged to take part in various group activities, and will also be given a chance to exercise their own creativity. Students will be taught the importance of personal presentation and the importance of looking the part. This course also gives the students the opportunity to become more involved with the community by means of volunteer hours at a large variety of events, of their personal choosing.

Customer Service

This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized.

Hospitality Management

The hospitality industry is an ever-changing field. The hotel industry exists to provide service to people. A successful hotel must do whatever it can to ensure that the guest is satisfied. This course will focus on front office, housekeeping, reservations, accounting and night audit departments. Other departments are discussed to provide an understanding of how the various departments work together to deliver a product they can all be proud of. This course is intended to give students a detailed view of the operation and management of all service-level hotels. This course will also help the student gain insight into the importance of customer service, operations and leadership skills which they will need to be successful in the industry.

Event Planning

This course will introduce students to the functions as well as the types of meetings and events they will organize and coordinate. Students will be using practical materials from local hotels, develop the skills needed to suggest suitable meeting rooms, banquet facilities, and room set up to best suit the needs of the group. Site visits will assist students to gain a perspective of the type and scope of meeting and banquet facilities available in Greater Moncton.

Flight Attendant – An Introduction

The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, as well as in-flight service techniques.

Out-of-Country Destination Trip

The trip will give the student broader understanding of the travel experience. Qualifying students are provided the opportunity to participate in one out-of-country trip. Instructors will accompany the students to provide direction and insight.

Worldwide Geography

Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos and geography textbook.

Air Tariffs & Ticketing

This segment of the course covers domestic, trans-border, and international air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients’ needs. This course focuses on basic fare calculations including special fares, trans-border and US fares, and an introduction to international fares.

Travel Fundamentals

This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.

Automated Reservations

This aspect of the course enables the student to obtain a level of proficiency with the Sabre computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing.

Food & Beverage Management

This class focuses on the general elements applicable to today’s restaurant, cafe, bar & lounge scene. Students are prepared to organize proper floor set and understand flow management, while maintaining and adhering to health and safety codes. Additionally students will learn about proper pricing techniques, in order to receive maximum revenue for their product.
*Content is subject to change by administration as required to meet program and profession standards.