Travel and Hospitality Diploma Program

This course prepares students for success in the workplace by developing professional communication, business etiquette, customer service, and workplace professionalism. Students will strengthen their communication, teamwork, problem-solving, and customer service skills while learning the importance of professional presentation and customer satisfaction. The course also provides practical experience with Microsoft Word, PowerPoint, and Excel, and encourages community involvement through volunteer opportunities that build leadership and real-world experience.

The hospitality industry is an ever-changing field. The hotel industry exists to provide service to people. A successful hotel must do whatever it can to ensure that the guest is satisfied. This course will focus on front office, housekeeping, reservations, accounting and night audit departments. Other departments are discussed to provide an understanding of how the various departments work together to deliver a product they can all be proud of. This course is intended to give students a detailed view of the operation and management of all service-level hotels. This course will also help the student gain insight into the importance of customer service, operations and leadership skills which they will need to be successful in the industry.

This course introduces students to the fundamentals of planning and coordinating meetings and events. Students will learn to select appropriate venues, meeting rooms, and banquet setups using practical industry materials and local case studies. Site visits provide hands-on exposure to meeting and event facilities while helping students develop the organizational and customer service skills needed for successful event planning.

You work hard all year to better your life, start on a new career path and as a present to yourself, you get to go on a trip with your classmates! Where do we go? What do we do? Book a meeting with your advisor, for more info!

Want to blow up your Instagram account with iconic Insta-worthy pics from places on most people’s bucket lists? Want to be the envy of all your friends who just talk about travelling? This will make that happen and you get a taste of international travel with learning as we go but plenty of free time to enjoy yourself responsibly. We will send you a postcard.

This is a graded component to our program but not mandatory for those who are unable to travel for whatever reason. We do have an alternative project to make up the hours if you are unable to come with us. We want our FAM trips to really give you a feel for travel, different cultures and foods and the worldwide opportunities available to our Travel and Hospitality grads.

What goes in to operating a successful hotel? This “all in one” course will demonstrate just that. It will take you from the very beginning by going through
the history of how it all started to every role on the production line of the Hospitality Industry. Most people who stay in hotels don’t know what it takes to make it all happen. That is why this travel and hospitality course was created, to give you that understanding beyond the experience of a guest.

If we could talk about geography all day long, we would, but we have other great things to teach you too although geography is very important to our industry. Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos, stories and relevant handouts. Where would you like to go? We’ve got it covered!

Why do lemurs live in Madagascar? Why did Rwanda outlaw flip-flops? How about delicious food and that leaning tower in Italy? Scotland’s national animal is a unicorn? Angel Falls in Venezuela is the highest waterfall in the world! There is an actual pirate’s castle in the Caribbean that I can visit?! The world is an interesting place. This course will get you excited to go and explore it.

How do airlines decide where to fly? How do they decide how much to charge passengers? How much are they permitted to charge? How do they create the fares to travel anywhere in the world? How much do all levels of government levy on an air ticket? What can I do with that ticket once I have booked it? Why is the person sitting next to me saying they paid $400 less than I did? Are they a big liar?
Airline Tariffs and Ticketing will answer all those questions, except the last one because that could go either way really.

We call it Tfun and make it as fun as possible. Known as “The One that takes you behind the scenes of all things travel”. Showing you how things work in the
industry gives you an insider look at everything you will need to know and how to make it all connect so things run smoothly. Working with airlines, hotels, cruises, tours and many other parts of the puzzle, we  help you build your skills with terminology and live booking system examples to show you how to fit all the pieces of the puzzle together.

This section familiarizes the student with the Travel Industry as a whole, including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.

FYI: This is the one with a little bit of math just to let you know ahead of time, not complicated math at all but basic addition, subtraction, multiplication and division. Math you would use in a regular day.

Let us show you how to use a travel booking engine. Sounds easy enough right? This is where we show you how to be a master of the Sabre and Apollo Global
Distribution Systems (GDS), the two most used travel systems in the world. This will give you the knowledge to book flights, hotels and car rentals all through one easy to use system.
With our Live Sabre Red component, you will see what happens in a live setting with real clients booking directly with airlines and hotels around the world.
Get the fares not available to the general public not even available on discount travel sites and watch how quickly everything moves. Your ability to navigate these systems will greatly help you if you want to work as a travel agent, work at an airport, with an airline call center and many other places in the industry as they all use similar systems on a daily basis.

This course introduces students to the fundamentals of food and beverage operations in restaurants, cafés, bars, and lounges. Students will learn floor setup, service flow, health and safety standards, and pricing strategies while developing the operational and customer service skills needed for success in the hospitality industry.

Everyone sells! Whether you are a sales associate in a car dealership or a barista  working at a café … selling is in all of us!

This course introduces students to the principles of marketing, promotion, and sales within the hospitality industry. Students will develop relationship-building, communication, and professional networking skills while exploring sales strategies, personal branding, and digital marketing through blogs, vlogs, and social media. Community engagement and workplace experiences help students build confidence and prepare for future careers.

The 2-week on the job training opportunity helps our Travel and Hospitality students gain valuable hands-on experience directly in their field of study. To graduate from the Travel & Hospitality Program, you must complete this practicum session.