“I’m in love with cities I’ve never been to and people I’ve never met.” John Green
You are:
- Highly organized
- Upbeat and positive
- Obsessed with travel
- The ultimate people person
- Adventurous
- Looking for fun and challenges
- Problem-solver
Who’s ready to travel? Pack your bags and take your seat while we prepare you for a career in one of the most interesting and ever-growing industries in the world. The Travel & Hospitality 5-Star ACTA certified Diploma Program will not only have you choosing a career your friends will be jealous of, but we will also ensure that you receive training that will prepare you to work anywhere in the world. You will also get industry-specific certifications such as ACTA’s Certified Travel Counsellor professional designation.
Our graduates have found careers as travel agents, flight attendants, reservation specialists, and conference and event planners. They are employed in opportunities worldwide, including hotels, cruise ships, airlines, rail companies and the food and beverage industry.
I am IN! What will I learn to do?
Our Travel and Hospitality program provides hands-on practical experience and training in:
- Travel Fundamentals: booking trips, organizing tours and the logistics of travel
- Geography: basic knowledge of the most popular tourist destinations, including tips for you to help make travel safe and easy for your clients
- Sabre: the automated system used by travel agencies and many airlines
- Tariff and Ticketing: the rules and regulations of airline booking
- Flight Attendant Course: the life of a flight attendant and how to get there
- Hospitality Management: running the operations of hotels and conventions
- CTC designation to build you towards the Certified Travel Counsellor industry certification with ACTA, the Association of Certified Travel Agencies
You will also be given chances to put your skills to the test during volunteer activities including the World Wine and Food Expo, SoupFest, and other major local events.
Sounds amazing! And then I’m all ready to roll out?
Almost! After 9 months of classroom and hands-on training, your program concludes with a 2-week practicum placement, plus one week spent on a class trip, usually out of the country, intended to give you front line, real-life experience in the industry
Term: September – May
You Will Learn:
- The business side of tourism
- Preparation for industry specific certifications such as World Host, Responsible Beverage, and EMERIT certified professional designation
- Air Tariffs & Ticketing
- Travel Fundamentals
- Automated Reservations
- Catering, Conventions and Sales
- Event Planning
- Worldwide Geography
- Hospitality Management
- Intro to Flight Attendant
- Food and Beverage Management
Admissions Requirements:
- Grade 12 Diploma, Adult Diploma or GED
- Meeting with an Admissions Advisor
- Acceptance by the Admissions Committee
- Completion of the Pre-Enrollment Package
Unless they have completed a minimum of three years of study at a school where English is the language of instruction, international students whose first language is not English must submit proof of English language proficiency. Please see the international application process here.
Course Descriptions:
Business Communication
This course prepares students for the practical side of the working world in relation to business etiquette and professionalism; both while seeking employment in the workforce and once they have a career. In this class, students will be encouraged to take part in various group activities and will also be given a chance to exercise their own creativity. Students will be taught the importance of personal presentation and the importance of looking at the part. They will also gain competency in the latest Microsoft Windows and Office products. and become familiar with the operation of Word, PowerPoint, and Excel. This course also gives the students the opportunity to become more involved with the community by means of volunteer hours at a large variety of events, of their personal choosing.
Customer Service
This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized.
Hospitality Management
The hospitality industry is an ever-changing field. The hotel industry exists to provide service to people. A successful hotel must do whatever it can to ensure that the guest is satisfied. This course will focus on the front office, housekeeping, reservations, accounting and night audit departments. Other departments are discussed to provide an understanding of how the various departments work together to deliver a product they can all be proud of. This course is intended to give students a detailed view of the operation and management of all service-level hotels. This course will also help the student gain insight into the importance of customer service, operations and leadership skills which they will need to be successful in the industry. The use of live Opera simulation system will give the student access to what hotels use day-to-day so you can be ready to step into any hotel role.
Event Planning
This course will introduce students to the functions as well as the types of meetings and events they will organize and coordinate. Students will be using practical materials from local hotels, and develop the skills needed to suggest suitable meeting rooms, banquet facilities, and room set up to best suit the needs of the group. Site visits will assist students to gain a perspective of the type and scope of meeting and banquet facilities available in Greater Moncton.
Flight Attendant – An Introduction
The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, in-flight service techniques and how to land that dream job living life up in the air.
Familiarization Trip (Out of Country)
The trip will give the student a broader understanding of the travel experience. Qualifying students are provided with the opportunity to participate in one familiarization trip. Instructors will accompany the students to provide direction and insight and give the students networking opportunities with industry leaders who are looking to hire people like you.
Worldwide Geography
Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos stories and relevant handouts.
Air Tariffs & Ticketing
This segment of the course covers domestic, trans-border, and international air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients’ needs. This course focuses on basic fare calculations including special fares, trans-border and US fares, and an introduction to international fares.
Travel Fundamentals
This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.
Automated Reservations
This aspect of the course enables the student to obtain a level of proficiency with the Sabre and Apollo computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing. A Live Sabre component also allows you to get a taste of how quickly the fares and availability can change and adjust for your clients.
Food & Beverage Management
This class focuses on the general elements applicable to today’s restaurant, cafe, bar & lounge scene. Students are prepared to organize proper floor sets and understand flow management while maintaining and adhering to health and safety codes. Additionally, students will learn about proper pricing techniques, in order to receive maximum revenue for their product.
Hospitality Sales
Learn how to market, promote and sell any product. Selling is in all of us. This course gets you involved in our community by introducing you to different aspects of the workplace, building relationships and developing your career goals. Taking all forms of sales and self-promotion like blogs, vlogs and social media.
*Content is subject to change by administration as required to meet program and profession standards.
Career Choices:
There has never been a better time to work in the exciting Travel & Hospitality industry. In under a year, we give you a career that really takes you places. At the core of our 5-star program is ACTA’s CTC certification Canada’s most sought-after credential for tourism professionals, among others to help you land that dream job. These certifications advance your individual skill levels and marketability while teaching you to generate repeat business, and increase both your revenue and productivity. Working in the exciting Travel & Hospitality industry, you can have a career that takes you anywhere you can imagine.
- Cruise Ship Staff
- Hotel and Resort Agents
- Travel Agent
- Flight Attendant
- Conference and Event Planner
“I’m in love with cities I’ve never been to and people I’ve never met.” John Green
You are:
- Highly organized
- Upbeat and positive
- Obsessed with travel
- The ultimate people person
- Adventurous
- Looking for fun and challenges
- Problem-solver
Who’s ready to travel? Pack your bags and take your seat while we prepare you for a career in one of the most interesting and ever-growing industries in the world. The Travel & Hospitality 5-Star ACTA certified Diploma Program will not only have you choosing a career your friends will be jealous of, but we will also ensure that you receive training that will prepare you to work anywhere in the world. You will also get industry-specific certifications such as ACTA’s Certified Travel Counsellor professional designation.
Our graduates have found careers as travel agents, flight attendants, reservation specialists, and conference and event planners. They are employed in opportunities worldwide, including hotels, cruise ships, airlines, rail companies and the food and beverage industry.
I am IN! What will I learn to do?
Our Travel & Hospitality program provides hands-on practical experience and training in:
- Travel Fundamentals: booking trips, organizing tours and the logistics of travel
- Geography: basic knowledge of the most popular tourist destinations, including tips for you to help make travel safe and easy for your clients
- Sabre: the automated system used by travel agencies and many airlines
- Tariff and Ticketing: the rules and regulations of airline booking
- Flight Attendant Course: the life of a flight attendant and how to get there
- Hospitality Management: running the operations of hotels and conventions
- CTC designation to build you towards the Certified Travel Counsellor industry certification with ACTA, the Association of Certified Travel Agencies
You will also be given chances to put your skills to the test during volunteer activities including the World Wine and Food Expo, SoupFest, and other major local events.
Sounds amazing! And then I’m all ready to roll out?
Almost! After 9 months of classroom and hands-on training, your program concludes with a 2-week practicum placement, plus one week spent on a class trip, usually out of the country, intended to give you front line, real-life experience in the industry
Term: September – May
You Will Learn:
- The business side of tourism
- Preparation for industry specific certifications such as World Host, Responsible Beverage, and EMERIT certified professional designation
- Air Tariffs & Ticketing
- Travel Fundamentals
- Automated Reservations
- Catering, Conventions and Sales
- Event Planning
- Worldwide Geography
- Hospitality Management
- Intro to Flight Attendant
- Food and Beverage Management
Admissions Requirements:
- Grade 12 Diploma, Adult Diploma or GED
- Meeting with an Admissions Advisor
- Acceptance by the Admissions Committee
- Completion of the Pre-Enrollment Package
Unless they have completed a minimum of three years of study at a school where English is the language of instruction, international students whose first language is not English must submit proof of English language proficiency:
- CAEL – minimum score of 60
- IELTS – 6.0, with no individual score lower than 5.5
- TOEFL (IBT) – 80, with no individual score lower than 18
- MELAB – minimum score of 80
- Duolingo – minimum score of 105 with no subject test score less than 95
- Cambridge English – minimum score of 169
- Pearson Test of English – minimum score of 50
Please see the international application process here.
Course Descriptions:
Business Communication
This course prepares students for the practical side of the working world in relation to business etiquette and professionalism; both while seeking employment in the workforce and once they have a career. In this class, students will be encouraged to take part in various group activities and will also be given a chance to exercise their own creativity. Students will be taught the importance of personal presentation and the importance of looking at the part. They will also gain competency in the latest Microsoft Windows and Office products. and become familiar with the operation of Word, PowerPoint, and Excel. This course also gives the students the opportunity to become more involved with the community by means of volunteer hours at a large variety of events, of their personal choosing.
Customer Service
This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized.
Hospitality Management
The hospitality industry is an ever-changing field. The hotel industry exists to provide service to people. A successful hotel must do whatever it can to ensure that the guest is satisfied. This course will focus on the front office, housekeeping, reservations, accounting and night audit departments. Other departments are discussed to provide an understanding of how the various departments work together to deliver a product they can all be proud of. This course is intended to give students a detailed view of the operation and management of all service-level hotels. This course will also help the student gain insight into the importance of customer service, operations and leadership skills which they will need to be successful in the industry. The use of live Opera simulation system will give the student access to what hotels use day-to-day so you can be ready to step into any hotel role.
Event Planning
This course will introduce students to the functions as well as the types of meetings and events they will organize and coordinate. Students will be using practical materials from local hotels, and develop the skills needed to suggest suitable meeting rooms, banquet facilities, and room set up to best suit the needs of the group. Site visits will assist students to gain a perspective of the type and scope of meeting and banquet facilities available in Greater Moncton.
Flight Attendant – An Introduction
The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, in-flight service techniques and how to land that dream job living life up in the air.
Familiarization Trip (Out of Country)
The trip will give the student a broader understanding of the travel experience. Qualifying students are provided with the opportunity to participate in one familiarization trip. Instructors will accompany the students to provide direction and insight and give the students networking opportunities with industry leaders who are looking to hire people like you.
Worldwide Geography
Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos stories and relevant handouts.
Air Tariffs & Ticketing
This segment of the course covers domestic, trans-border, and international air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients’ needs. This course focuses on basic fare calculations including special fares, trans-border and US fares, and an introduction to international fares.
Travel Fundamentals
This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.
Automated Reservations
This aspect of the course enables the student to obtain a level of proficiency with the Sabre and Apollo computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing. A Live Sabre component also allows you to get a taste of how quickly the fares and availability can change and adjust for your clients.
Food & Beverage Management
This class focuses on the general elements applicable to today’s restaurant, cafe, bar & lounge scene. Students are prepared to organize proper floor sets and understand flow management while maintaining and adhering to health and safety codes. Additionally, students will learn about proper pricing techniques, in order to receive maximum revenue for their product.
Hospitality Sales
Learn how to market, promote and sell any product. Selling is in all of us. This course gets you involved in our community by introducing you to different aspects of the workplace, building relationships and developing your career goals. Taking all forms of sales and self-promotion like blogs, vlogs and social media.
*Content is subject to change by administration as required to meet program and profession standards.
Career Choices:
There has never been a better time to work in the exciting Travel & Hospitality industry. In under a year, we give you a career that really takes you places. At the core of our 5-star program is ACTA’s CTC certification Canada’s most sought-after credential for tourism professionals, among others to help you land that dream job. These certifications advance your individual skill levels and marketability while teaching you to generate repeat business, and increase both your revenue and productivity. Working in the exciting Travel & Hospitality industry, you can have a career that takes you anywhere you can imagine.
- Cruise Ship Staff
- Hotel and Resort Agents
- Travel Agent
- Flight Attendant
- Conference and Event Planner
